How do I return an item?
Please contact customer service at 1 (855) 772 7777 to return items purchased online. For more information on returning an item you can e-mail us at Onlinesales@bathroomplace.net.
To return an item purchased in one of our stores, please contact your local store. Each store policy might be different than below. Please call your local store for more info.Return Policy
Original sales receipt must accompany returns. We accept returns for exchange or refund 15 calendar days after delivery of the product. At our sole discretion after 15 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately ( or within 15 days). Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 15 days if you intend to return ANY item back to our store or claim any damages. Items returned to us AFTER 15 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.