Shipping Policy

Shipping and Delivery Policy - Freight Items

This policy pertains to large or heavy items, including furniture, vanities, countertops, cabinets, mirrors, toilets, shower doors, and bathtubs. We recommend reviewing it in conjunction with our Returns & Exchanges Policy.

We offer flat-fee delivery for up to five furniture items. Standard shipping rates vary by destination, typically between $175 and $250. Applicable fees will be reflected at checkout.

 

Service Area & Restrictions

• • We deliver to the contiguous United States (the lower 48 states).
  • Unfortunately, we do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories.
  • Remote, island, and ferry-access destinations require a custom shipping quote.
  • Deliveries to limited-access locations may involve additional carrier fees and extended scheduling times.

 

Delivery Method

• • The standard delivery method is LTL (Less-than-truckload) Curbside Freight. 
  • Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway.
  • Deliveries may be secured on pallets or enclosed in crates, depending on the item.
  • This service does not include set up or assembly of items or removal of packaging materials.
  • Additional services, including inside delivery or white glove, require a separate quote. For questions, call us at (855) 772-7777.

 

Processing & Transit Times

• • In‑stock orders typically ship within 1–3 business days after order confirmation and payment clearance.
  • Transit time is usually 7–10 business days.
  • Orders placed after 12:00 p.m. ET on Friday will be processed the next business day.
  • Items may ship in multiple cartons or separate freight shipments 
  • For pre-orders and backorders, an estimated shipping timeframe will be communicated; however, it remains subject to adjustment.

 

Delivery Guidelines

• • Appointment Scheduling: Once your freight arrives at the local terminal, the carrier will reach out to arrange a weekday delivery within a 4-hour window between 8:00 a.m. and 5:00 p.m. An adult (18 years or older) must be present to receive the shipment.
  • Truck Accessibility: If the delivery vehicle cannot safely access your street or driveway, the shipment will be delivered to the nearest accessible location. Alternatively, delivery may be rescheduled using a smaller truck, subject to availability and additional fees.
  • Unloading Procedure: Freight is unloaded via liftgate. Pallets and crates are considered part of the packaging and will remain with the recipient.

 

Delivery Inspection

• • Before signing, inspect cartons/crates and a representative piece from each carton when possible.
  • Note specific damage/shortage on the Bill of Lading/Proof of Delivery (e.g., “top crate punctured; left corner chipped,” “1 of 3 cartons missing”). Take photos while the driver is present. Call us as soon as possible at (855) 772-7777.
  • For severe damage, refuse the damaged item(s) and note “refused due to damage.” Accept undamaged items.
  • Concealed Damage: Unpack fully within 48 hours. Keep all packaging and photo‑document any issues. Report to us within 48 hours so we can file a carrier claim. Claims reported late may be denied by carriers.
  • Concealed damage must be reported within 7 days of receipt to qualify for replacement or refund.
  • Mirror damages must be reported within 3 days of receipt to qualify for replacement or refund.
    

 

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Shipping and Delivery Policy - Small Parcel (UPS)

This method is used for smaller items and parts and may be delivered without a scheduled appointment. Most faucets and shower sets qualify for free shipping. For other items, applicable shipping fees will be calculated at checkout.

• • In-stock orders typically ship within 1–3 business days following order confirmation and payment clearance.
  • Transit times generally range from 1–5 business days. Please note that delivery timelines are not guaranteed and may be affected by unforeseen circumstances

 

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Missed Delivery, Redelivery Wait‑Time, Corrections

• • If no one is available during the confirmed window or the driver must wait beyond standard time, the carrier may assess redelivery and/or wait‑time fees.

  • After first contact, terminals typically provide 2–3 business days of complimentary holding; storage fees apply thereafter.

  • Address corrections, date holds, terminal holds, reroutes to a different city, or changes to service level after booking are treated as re‑consignments/intercepts and are billed at carrier rates.